Privacy policy

We may collect information when you contact us, request an estimate, use our services or browse this website.

• Your name and contact details, including your email address, telephone number and service address.
• Information needed to understand your request, prepare an intervention and follow up on your file.
• Billing and payment information, when required and processed through secure providers.
• Certain technical information, such as your IP address, browser and pages visited.

We use the information we collect only for reasonable purposes related to our activities.

• Answer your questions and prepare an estimate.
• Plan, provide and follow up on our services.
• Process payments and maintain our records.
• Operate, secure and improve our website and communications.
• Meet our legal and regulatory obligations.

We do not sell your personal information. We may share it with providers that help us operate the website, process payments, deliver services or obtain professional advice, and with authorities when required by law. Providers receive only the information needed for their work.

The website may use cookies and similar technologies to operate correctly, remain secure, measure performance and understand the effectiveness of our communications. You can adjust your browser settings to limit cookies, although some features may be less accessible.

We apply reasonable physical, technical and administrative safeguards appropriate to the sensitivity of the information. We keep information only as long as needed for the purposes described or required by law, then securely destroy or anonymize it.

You may request access to the personal information we hold about you, ask us to correct inaccurate information or withdraw consent where permitted by law. We may need to confirm your identity before responding.

Contact us first with any question or complaint about your personal information. If the issue is not resolved, you may contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada, depending on the applicable law.

We may update this policy to reflect changes to our practices or obligations. The date shown at the top of the page identifies the latest version.